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How Voice RoundTables Work

Examples: Daily and Weekly Voice RoundTables

Advantages Over Conference Calls and Group Email

Life-Saving Potential: Medical Support Groups

Project Evolution in Health Care

Articles Published

Smoking Cessation

Free Instructions for Creating Voice RoundTables

Press Releases

Contact Information

Articles, Presentations, and Papers

Below are links to articles and papers—and to notices of presentations—related to the development of Voice RoundTables. A variety of professional organizations, mostly in health care, published the articles or sponsored the presentations. Click on an organization in the list below to view the associated description of materials (you will need Adobe Acrobat Reader to view the articles and other documents):

Association for the Advancement of Social Work with Groups

National Association of Social Workers

American Group Psychotherapy Association

Cancer Care, Inc.

Association of Oncology Social Work

New York University Ehrenkranz School of Social Work

South Beach Psychiatric Center

Chronicle of Higher Education

Audiopoint, Inc. (voice technology)

John Craig Consulting

Association for the Advancement of Social Work with Groups (AASWG)

“Convening Groups on Voice-Mail Systems”
     Volume 12, #3, January 1997, p. 13

“Conducting Support Groups through Voice-Mail Systems: An Update”
     Volume 13, #3, January 1998, p. 19

Newsletter articles
Author: John Craig

Link to the AASWG web site:  http://www.aaswg.org/

Click below to view the articles in Adobe PDF:

1997 AASWG article
1998 AASWG article

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National Association of Social Workers (NASW)

“Technology-Based Groups: A Review and Conceptual Framework for Practice”

Social Work, Volume 43, Number 3, May 1998 (professional journal)

Authors: Janice H. Schopler, Melissa D. Abell, Maeda J. Galinsky

Dr. Galinsky is Kenan Distinguished Professor of Social Work at the University of North Carolina—Chapel Hill. Her work has a special focus on communications technology and group work practice.  This article is a review of computer- and telephone-based groups as used in social work practice.

Link to the UNC School of Social Work site: http://ssw.unc.edu/
Link to the NASW web site: http://www.socialworkers.org/

Click below to view the article in Adobe PDF. (My work is cited on page 258, right column, near the bottom, and also in the references on page 264, again right column, near the bottom.)

Social Work journal article (first part)
Social Work article (second part)

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American Group Psychotherapy Association

“Voice-Mail Support Groups: Introducing a Powerful New Forum for Small-Group Interaction”

Presentation, 1997 Annual Meeting, Manhattan

Conversation hour presentation table
Presenter: John Craig
February 20, 1997

Link to the AGPA web site:  http://www.agpa.org/

Click below to view the flyer for this presentation, in Adobe PDF (my presentation is listed at the lower left):

AGPA flyer

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Cancer Care, Inc.

“Voice-Mail Support Group”

Listing of services: Cancer Care News (newsletter), Volume 17, May-August 1998

Link to the Cancer Care web site:

Click below to view the brief listing in the Cancer newsletter for the voice support groups, in Adobe PDF (the groups are listed on the second page of this document, under “Support Groups”):

Listing in Cancer Care News

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Association of Oncology Social Work (AOSW)

“A Pilot Voice-Mail Group at Cancer Care, Inc.”

Newsletter article: AOSW News, Volume 14, Number 1, Autumn, 1998

Author: John Craig

Link to the AOSW web site:

Click below to view the article, in Adobe PDF:

AOSW article

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New York University Ehrenkranz School of Social Work

▪ Conference presentation: “Voice-Messaging Support Groups: A Universally Accessible New Forum for Group Interaction”

NYU School of Social Work Conference: “Use of Technologies for the Delivery of Clinical Social Work Services”

Presenter: John Craig
May 7, 1999

Link to the Ehrenkranz School of Social Work web site

Click below to view the announcement for the NYU Use of Technology conference in Adobe PDF (the listing of my presentation is in the left column of the first page of this document, the second listing from the top):

Announcement: NYU Technology Conference

▪ Academic paper: “Voice-Mail Support Groups: Assessing Consumer Satisfaction”

Author: John Craig
May, 1998
Dr. Gary Holden (NYU)

Click here to view the paper in Microsoft Word for Windows:

NYU Voice Support Groups research paper

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Chronicle of Higher Education

“A Philadelphia consultant…”

Short article, Information Technology page (p. A29, October 11, 1996)

Link to the Chronicle of Higher Education web site:

Click below to view the article in Adobe PDF. (It is on the second page of this document, which shows one page in two sections. It is in the left column.):

Chronicle of H. Ed. article

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South Beach Psychiatric Center

“Voice-Mail Weekend Support Groups at the South Beach Psychiatric Center—Mapleton Service”

Academic paper
Author: John Craig

Link to the South Beach Psychiatric Center web site:

Click below to view the text of the paper, in Microsoft Word for Windows:

South Beach Psychiatric paper

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Audiopoint, Inc.

"Community Offerings for the Audiopoint Service"

Consulting-engagement report
Audiopoint, Inc.
August, 2000
Author: John Craig

Located in Fairfax, Virginia, Audiopoint, Inc. was the first company in the country to launch a nationwide “voice portal” to the Internet. In August of 2000, Audiopoint engaged me as a consultant to prepare a report focused on “community services" that the company might offer on its voice portal. Community services are broadly defined as services that connect users not with information, but with each other.  I later went to Audiopoint full time as Director, User Interface Design.

Click below to view the report in Adobe PDF:

Audiopoint Community Offerings Report (Aug 2000)

Click below to view a Business Week article, in Adobe PDF, on voice portals.  Audiopoint is mentioned in the far right column, halfway down.

Business Week article (4/24/2000)

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John Craig Consulting

"Voice-Messaging Support Groups:  An Overview"

I developed this overview while working as an independent consultant in New York City in 1999-2000.  It focuses voice-based medical support groups.

Click below to view the overview in Adobe PDF.

Overview: Voice Support Group

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About Adobe Acrobat Reader and PDF files

[NOTE:  Please remember that you may have to wait a minute or several minutes for an Adobe PDF file to appear on your computer screen after you click on its link, especially with older computers or if you have a slower modem or slower connection to the Internet.]

If you are not familiar with Acrobat reader and PDF files: PDF is a kind of computer file that all kinds of documents (such as reports, articles, etc.) are often created in, because PDF files are easy to store and read on all computers. The computer program that allows your computer to view these files (and, usually, to save them on your hard drive or print them on your printer), is called Adobe Acrobat Reader. The file itself is called a PDF file because it ends with the extension “.pdf” (“portable document format”).

Most of the articles, guides, and other documents stored on this web site for you to view are stored in Adobe PDF format. It is likely that you will be able to view these files by clicking on the appropriate links, because it is likely that your computer has Adobe Acrobat Reader already: most new computers come with it, or you may already have downloaded it at some point in the past.

If you already have Adobe Acrobat Reader on your computer, then when you click the links for articles, the free Short Guide, and other documents on this web site, Acrobat Reader will open automatically and the document will come up for you to view in a few moments (it may take several minutes with older computers or if you have a slower modem or Internet connection).

If you do not have Adobe Acrobat Reader on your computer already, you can download it free right now. To download Adobe Acrobat Reader 5.0 from the Adobe.com web site now, click the following link and follow the instructions:


If you have trouble, a computer-savvy friend may be your best bet for help, or a technical support person at the company that sold you your computer. You can also view these documents on an online computer at your local library, and you might also be able to print them out there.

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